"HP Truevision HP IR Camera" on the Envy Laptop - 17t

[Ashghali]

My "HP Truevision HP IR Camera" on the Envy Laptop - 17t has stopped working after Windows update. The two red lights by the camera stopped flashing when logging in with Windows "Hello".

[Jeet_singh]

@Ashghali,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you need assistance with the HP Truevision IR Camera stopped working after an recent update. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you checked if there is any device with an yellow exclamation mark in the device manager?

Have you tried to uninstall and reinstall the webcam drivers?

In the meantime, I would suggest you follow the steps suggested in the support document for - HP PCs - Webcam Troubleshooting (Windows 10, 😎

There is no actual webcam driver it is a generic Windows driver.

Alternatively, I would suggest here is to update the Bios and Chipset drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.