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HP Recommended
Envy 15-j151sa
Microsoft Windows 10 (64-bit)

The "t" key on my Envy 15 laptop works intermittently. When typing, perhaps 4 times in 10 nothing appears on screen when t is pressed. Another tap, and it works.

 

Normally, when this sort of thing happens, I woudl simply replace the keyboard - and I've replaced them on many different machines over the last 20 years or so.

 

However, on this model, he entire laptop has to be completely dismantled - motherboard out, everything - just to do this normally simple task 😱 - I can't believe it's been designed this way.

 

I'm no longer up to the job, and to pay somebody to do it will cost more than the laptop is worth. So my question... is it possible to fix an individual key on this model?

 

Please note that the key is NOT sticky or anything like that - it simply doesn't work sometimes when you press it. It feels perfectly normal.

 

So here I'm going to press it 20 times:

ttttttttttttttttt - I make that 17.

 

Thanks...

3 REPLIES 3
HP Recommended

I have the same problem and have a thread running on it. So far, the 4 and 5 above the keyboard have stopped working altogether and the E has almost given up. I have to use a wireless keyboard when typing. Still had no advice about how to fix it.

HP Recommended

My purpose in coming here is the vain hope hat somebody may prove me wrong... but I don' really expect it.

 

When the problem firs appeared a couple of years ago, I bought a cheap replacement keyboard on eBay, and set abotu stripping this machine. I used to repair computers for a living, and i can honestly say this was the worst job I've ever attempted, if you discount Mac stuff.

 

You have to remove practically every single component, right down to he processor, jus to get at the keyboard from underneath. Sadly, the non-HP keyboard didn' quie fit, so I had to put it all back togeher again and have lived with he problem ever since.

 

A genuine HP keyboard is £120 ($150 if you're in he US); and £60 ($75) or more in labour.

 

I know he standard response on forums is "I'd never buy HP/Microsoft/whatever again" but, honesly, I wouldn't. To design something with (a) a poor quality keyboard which will sop working properly after only 2 years, and (b) make it impossible o replace, is very bad indeed.

 

Good luck 😉

HP Recommended

Well, the local PC repairer fitted a new backlit keyboard for £71, parts and labour.

 

The engineer agreed with me that this was the worst keyboard replacement he'd ever seen. Shocking they would build a machine that way!

 

Anyway, I'm happy for now 😁

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