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Message 1 of 2
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"r" key not working periodically

HP Recommended
OMEN Laptop - 15-en0023dx
Microsoft Windows 10 (32-bit)

Hey yall, so I got a new laptop ecently (last month) and just in the past week the peviously mentioned key has begun to stat and stop woking. When it does stop woking, I can get it to actually type the lette if I'm holding down the "d" key while I type :

drrrrrrrr

Like that haha.

I called HP support (Hey it started woking again (wait now it stopped awesome)) afte tying to clean it with compessed ai multiple times and they had me delete my keyboad dives and estat my compute, which did nothing so now theye telling me to just send it in which would take 3-4 days which is not vey feasible consideing I've got a job and college that ae both online. Any of you guys have any advice?

Thank you!

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HP Recommended

@acolloredo Did you check if the issue occurs on an external keyboard? (Considering your job and college, for the time being, this could work as temporary solution)

While you respond to that, here's what you need to do:

 

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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