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‎01-21-2022 01:34 PM

HP Recommended
Product: HP Notebook - 17-ca1007cy
Operating System: Microsoft Windows 11

Hi can I use a non touch replacement screen instead of a replacement touch screen. also i was taking out the cracked screen and on there top left of the screen there is a connection that is attached to the screen and I don't know how to disconnect it and take it off. Can anyone help me please?

Thank you

Category:
1 person had the same question
3 REPLIES 3

‎01-25-2022 10:49 AM

HP Recommended

@mjohns1969

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
To get the answer to this question, it's not recommended to interchange display assembly as it's not tested by HP.  However, you can change it at your risk. Refer to the article: http://h10032.www1.hp.com/ctg/Manual/c05985614.pdf to know more about display assembly. (16 Chapter 3 Illustrated parts catalog)
 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
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‎02-11-2022 11:05 AM

HP Recommended

Thank you for writing back to me, I appreciate it very much!! I'm sorry it took me so long to thank you for your help. I got the flu and I have not checked my email in a while.

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‎02-12-2022 03:53 AM

HP Recommended

@mjohns1969

 

Thank you for posting back. I appreciate your time and effort. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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