resolution issue

[Batuhan-Kıv]

Display resolution 1920 x 1080 , but when I test the resolution 1536 x 864 looks. I updated the graphics card , but it didn't work . what should I do ?

[Echo_Lake · Accepted solution]

@Batuhan-Kıv

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that the display resolution drops from 1920 X 1080 to 1536x864 when its set to 1920 X 1080, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does it happen while playing games or watching movies?
• When was the last time it worked fine?
• Did this happen after a recent window or software update?
• What happens when display resolutions drop from 1920 x 1080?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

The simple solution is to go back to the screen resolution display change from right-clicking on your desktop and select "Make Text and Other items smaller or larger" and set the scale from 125% to 100% 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Batuhan-Kıv]

thanks. problem solved .

[Echo_Lake]

@Batuhan-Kıv

Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!