return or refund for hp laptop

[nakul11]

This is with reference to my hp victus gaming laptop bought on 15 december, 2022. Right from the day of purchase I encountered screen flickering problem in my laptop. After performing various troubleshooting steps (bios update, windows update, drivers installation) I could not fix my issue, so I took my laptop to service center to claim replacement for my laptop. The next day I got DOA letter and got my new laptop after 3 days i.e. on 27 December, 2022. Since then I saw the same problem of screen flickering in my new laptop. Please consider this problem and refund my money or else I would take a legal action against hp for providing me defective laptops again and again .

Thank you

[Anand_Andy]

Hi @nakul11,

Welcome to the HP Support Community

I understand you are facing a display flickering issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!