run to blue screen error page and auto restart my notebook by installing AMD display driver

[abdollah]

hi. about 7 month ago i bought this notebook and from first day that i power on it, after some minutes it runs to blue screen error page and auto restart and this problem repeated after every some minutes. i try many solution but not usefule until i uninstall AMD Radeon 530 Display driver from my loptop the error disappear for ever. and even i check for online installation of driver but again after installing my loptop runs to blue screen error and again restarted. and i found that my notebook has problem with AMD display driver and i tested other version of this driver but not useful and error will appear by installing any version of AMD radeon 530 display driver. and about 7 monthes that i use my loptop without Any AMD display driver and it work good. but now i need to install this driver how can i do?

thanks alot. i am waiting for your answer 

[abdollah]

please help anybody

[Echo_Lake · Accepted solution]

@abdollah

Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.

[abdollah]

thanks. i am doing this. i will tell you the results....

[Echo_Lake]

@abdollah

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.  

Have a nice day ahead.

[abdollah]

thank you sooo much my loptop dose not go on blue screen error page. and i installed AMD graphic as same as you guied me.  :

[Echo_Lake]

@abdollah
Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day! 

[abdollah]

sure. Merciiiii 

[Echo_Lake]

👍