screen brightness won´t adjust

[miguel15]

Hello my notebook hp envy doesnt change the brightness,i tried to uninstal de monitor drivers and refresh and it didnt work even after a restart,the fn buttons work the slide goes up and down but the brightness dont change.

I would like to get a solution please 

Thanks

[Dvortex]

Welcome to HP Support Forum. I hope you're well @miguel15

I read about the PC issue that you are facing and wanted to stop in to share my suggestions with you 🙂

I understand that the brightness control is not working on your HP Envy PC. To assist you with this issue, I need to know the model number of your PC. If unsure, please check: http://hp.care/2oPCMBG

While waiting for the reply, please try to update the display drivers to the latest version. Please check the steps below:

• • Select the Start button, type Device Manager, and select it from the list of results.

  • Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver.

  • Select Search automatically for updated driver software.

  • If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
     

• If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also, If the issue started happening after a recent update, then you might be able to restore the system to a point before. System Restore automatically creates restore points, a memory of the system files and settings on the computer at a particular point in time. Then, when you use System Restore to restore your computer to a point in time before an issue began, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Go to http://hp.care/2bS4d95 and follow the steps under “Restore your computer when Windows cannot start normally”.
 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Wake3363]

This helped me thank you! Was easy to follow. 

[Gautham_k_Thayy]

Thank you man it worked