screen clicking

[minecrafter6323]

Hi, HP community,

is this normal, should the screen be clicking, when pressed slightly harder then normal when using the touch screen?

Many Thanks,

Jack

[Anand_Andy]

Hi @minecrafter6323,

Welcome to the HP Support Community

I understand you are facing a display realted issue with your HP ENVY X360 Convertible Laptop PC 13-Bd0000 (172M7AV). Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Could you please let me know if it automatically clicking?
• Please share a picture if possible?

While you respond to that, please go ahead and update the graphic drivers and BIOS once as well.

To answer your question: Yes! it is multi-touch enabled and you can press it gently for the screen to respond to your touch.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[minecrafter6323]

No it's not doing it automatically . Just seems to make clicking noise when the screen is being pressed harder then normal. 

[Anand_Andy]

@minecrafter6323,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!