screen cracked without physical impact

[teni19]

my hp pavillionx360 screens cracked when i opened it.

And it became worse and i opened as i opened it fully. 

There was no physical force applied, it didn’t fall down and no weight was put on it. I just opened it and it cracked from the bottom right o the screen and it spread to the left.

I can’t close the laptop because there’s something sticking out at the bottom right of the screen and 

Ive seen similar complaints. with the same product number as my laptop

So i want to know what’s wrong with it.

[Echo_Lake]

@teni19

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.