screen discoloration

[ApoorvaTinTin]

my display got white when i power on my laptop.its touchpad does not work and it shows inverted color display.when pressed from back of the screen then only it works normally otherwise it again discolorise and touchpad is not working.

[A4Apollo]

Hey there! @ApoorvaTinTin,

Does the issue persist on the BIOS page?

Have you tried checking with an external monitor does the issue persist?

Please share the product number of the PC to assist you better.

If the issue persists on the BIOS page it is a hardware issue with the display.

If the issue does not persist on the BIOS page try updating the graphics, touchpad drivers and BIOS on the PC to the latest version.

Uninstall the graphics driver from device manager and install the latest version of BIOS,touchpad and graphics drivers on the PC using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to further troubleshoot display issues with the PC. Click Here

If you still have issues after trying the steps recommended, Please contact HP support for service options. Click Here

Let me know how it goes!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ApoorvaTinTin]

hi! @A4Apollo

product number:-W6T34PA#ACJ

please help me out of this.as soon as possible .i'm very thankful to you.i already run system test ,it passed all the test.currently running system extensive test.it takes time.

[A4Apollo]

Hi! @ApoorvaTinTin,

Thanks for the update.

You didn't answer my previous questions.

Does the issue persist on the BIOS page?

If the issue does not persist on the BIOS page, try updating the BIOS and graphics drivers on the PC to the latest version.

Update the BIOS using this link. Click Here

Also, update the graphics drivers using this link. Click Here

If the issue persists on the BIOS page, it is a hardware issue with the PC. Please contact HP support for service options. Click Here

Let me know how it goes!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ApoorvaTinTin]

it does not pass the system extensive test error is given as:-PGD5W8-89A9JQ-XD7X7F-61D703

i don't know what is meant by BIOS page since i turn on my laptop its always there.

i already updated graphics and bios but it does not work.

[A4Apollo · Accepted solution]

Hi! @ApoorvaTinTin,

I tried decoding the failure ID. And it looks like the hard drive has gone faulty on the laptop.

So it's certain it is a hardware issue with the PC. Please contact HP support for service options.

Contact HP support using this link. Click Here

Have a good weekend ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!