• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2021 07:35 PM

HP Recommended
Product: spectre 13t-v000
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop was fine but recently it has this issue:

The laptop can boot normally, but a few minutes after log on to the windows, the screen display would be distorted, and the computer is frozen. (image below).

When I reboot using safe mode, everything is fine, and I can use the computer for 30 mins without any issue. So to me, it's like a software issue. 

My video card is Intel HD 520, driver version is 21.20.16.4574 (published on 12/23/2016). It's not the latest one, but the latest version of driver I downloaded could not be installed on this computer. The driver on HP website for my laptop (13t-v000) is still the old one.

Any idea what could cause the issue? Thank you very much!

Screenshot 2021-04-03 at 8.35.00 PM.png

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.