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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2021 07:35 PM

HP Recommended
Product: spectre 13t-v000
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop was fine but recently it has this issue:

The laptop can boot normally, but a few minutes after log on to the windows, the screen display would be distorted, and the computer is frozen. (image below).

When I reboot using safe mode, everything is fine, and I can use the computer for 30 mins without any issue. So to me, it's like a software issue. 

My video card is Intel HD 520, driver version is 21.20.16.4574 (published on 12/23/2016). It's not the latest one, but the latest version of driver I downloaded could not be installed on this computer. The driver on HP website for my laptop (13t-v000) is still the old one.

Any idea what could cause the issue? Thank you very much!

Screenshot 2021-04-03 at 8.35.00 PM.png

 

 

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