screen flickering when on lower brightness levels (Starting flickering below 60%)

[Suhail767]

I have just got  my new HP Omen 15 (2020) Laptop and its having this screen flickering issue. Sreen flickers when the brightness levels are less than 60%, and the flickering gets aggressive when the brightness is lowest. I have tried reinstalling and updating both display adapters (AMD Radeon graphics and NVIDIA GTX 1650Ti). I have also updated my bios to F.06. But none of this helped. I have also tried resetting the PC and still the same. I'm assuming its a hardware problem. If anyone got any other fixes other than the mentioned one, please help me. Thank you

[Echo_Lake]

@Suhail767

Thank you for posting on the HP Support Community.

• When was the last time it worked without these issues?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Suhail767]

I don't have an external monitor or the cable required as of now. 

Also the problem was there when I got the laptop and it is only visible when the brightness is not maximum. 

As decreasing brightness is not possible on the Bios page, it is not so obvious there. Still I can experience slight flickering in Bios page. I've tried all other suggested fixes, including driver and Bios updation. So I'll conclude this as a hardware issue. I've already requested for a return of the product.

Thank you

[Echo_Lake]

@Suhail767

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve this issue, As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.