12-16-2016 01:49 AM
Hi there, I am having a trouble with a screen flicker or flashing frequently. Its HP Pavilion 15-ay019TU notebook.
It is not happening all times sometimes it is stable and sometimes it is getting flickrin at top right corner of the screen.
Solved! Go to Solution.
12-16-2016 01:08 PM
Thank you for visiting the HP Forums! 🙂 Good Day! 🙂 Hope you are doing well. 🙂 I reviewed the post about the flickering screen that happens randomly. It will be a genuine pleasure to assist you here. 🙂
You are a valued HP customer and we appreciate you greatly for doing business with HP. 🙂 I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 Stupendous diagnosis and troubleshooting were done before posting your query. 🙂 Kudos to you on that score. 🙂
First off, we need to isolate the issue to being hardware or software related.
I would also require more information regarding this to assist you better.
- When did this occur?
- Did this happen after an app or windows update?
- Have you checked if it flickers in the bios?
Please perform a hard reset first. Link: http://support.hp.com/us-en/document/c01684768
Then check in the bios to see if the screen flickers. Leave it in the bios for a few hours if required. If it flickers in the bios, then the computer has a hardware issue and it needs to be serviced to correct the situation.
If nothing works then the issue could be hardware related and you will need to contact HP phone support to get the unit serviced by visiting this link http://hp.com/contacthp Please select the country and type the product# of the unit. Then follow the on-screen instructions to reach phone support. If the unit is under warranty, the manufacturer’s warranty should cover repair services for you.
If it does not flicker, you could perform a system restore to an earlier time before the issue occurred by visiting this link: http://support.hp.com/in-en/document/c04758961 Please follow the option “Recovery using HP Recovery Manager”.
If this does not work, uninstall the graphics drivers from device manager and restart the computer and check.
Then you could visit this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862300/model/11543932 to update the bios, chipset and graphics drivers. Please take a snap of the device manager window before uninstalling any driver as it can be matched correctly with the drivers that need to be updated online.
This link could also be useful: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/10862300/model/11543932/document/c04783...
Finally, as a last resort please backup all your files and restore your computer to original factory settings. Link for system recovery: http://support.hp.com/in-en/document/c04758961
Please follow the option “Recovery using HP Recovery Manager” and complete it only if required.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
Happy holidays to you and your family. 🙂
I am an HP Employee
12-17-2016 10:02 AM