screen goes black

[MonkeyMike]

My laptop screen goes black often when it's left on. I am forced to use the on/off button to shut down, then turn it back on and achieve screen visibility. I have updated all drivers,  files, programs, and Windows updates. I have run HP diagnostics, and nothing has changed. 

? Help. 

-MonkeyMike

[Deep_World]

Hi @MonkeyMike,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the screen go black only when idle, or does it also happen while you’re actively using the laptop?
• How long does it usually take before the screen goes black?
• Do you notice if the power light or fan continues running when the screen goes black?
• Have you connected the laptop to an external monitor to see if the display issue persists there?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Power & Sleep Settings
   • Go to Settings > System > Power & Sleep and ensure the screen timeout settings aren’t set too short.
2. Disable Fast Startup
   • Sometimes Windows Fast Startup can cause display issues.
   • Navigate to Control Panel > Power Options > Choose what the power buttons do and uncheck Turn on fast startup.
3. Update BIOS
   • Visit HP’s official support website and check if a BIOS update is available for your model.
4. Perform a Hard Reset
   • Shut down the laptop, disconnect the power adapter
   • Hold the power button for 15 seconds, reconnect, and power on.
5. Check Display Drivers
   • Even though you’ve updated drivers, try uninstalling the display driver completely and reinstalling it from HP’s support page
6. Test with External Display

• Connect your laptop to an external monitor or TV. If the external display works fine, the issue may be with the laptop’s screen or internal connections

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[MonkeyMike]

Thank you for the message and advice. 

* The screen goes black when idle for a long time, or sometimes when I open it to use. 

* Not sure how long it takes, usually when it sits for hours. 

* No lights or noise noticed.

* Yes, I have connected an HDMI cable to a 50" TV screen. It has never happened while connected. 

* I have tried many things to resolve, such as: update drivers, update Windows, clear trash/unwanted files, reboot, reboot, and reboot. 

* Most recently, I updated the BIOS, and so far, it has not occurred. (Yet) .

-MonkeyMike

[Deep_World]

Hi @MonkeyMike,

Thanks for your response. 

Im glad that post BIOS update everything is going well . 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World