screen hinge issue

[Mberryman1]

The hinge on the right hand side of my computer has failed. I am now unable to close my laptop properly as every time it moves the screen separates further from backing. Can I have some assistance on how to get help with this problem?

[Echo_Lake]

@Mberryman1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, in order to fix this issue your computer needs to be repaired.

As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
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