01-22-2020 08:01 AM
We have uninstalled the display driver reinstalled it and checked for updates. this did not help. We have checked the power cable and tried holding the plug, this has not made a difference
01-24-2020 01:46 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues with the display on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
If you continue facing the issue, I recommend you boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue on the BIOS screen.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee