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‎10-13-2022 06:54 AM - last edited on ‎10-13-2022 12:58 PM by Retired

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0047tx
Operating System: Microsoft Windows 10 (64-bit)

hello, can you guys help me please? my laptop has problems displaying black color, some shadow lines appear and slowly return to normal when displaying bright colors, and it happens when starting boot or when I enter bios.

I've tried connecting the second screen via the HDMI port, the second screen reads but doesn't display an image. I've tried the old and latest graphics drivers from both the HP and Intel websites but couldn't solve the problem

btw, I just upgraded the bios to the f.15 version

 

 I've tried connecting the second screen via the HDMI port, the second screen reads but doesn't display an image. I've tried the old and latest graphics drivers from the HP and Intel websites but it can't solve the problem, the USB Type C Thunderbolt also doesn't work.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2022 11:41 AM - edited ‎10-14-2022 11:44 AM

HP Recommended

Thankyou for helping me.. we start the experiment now, HP service Center is too far from my place, so i try to fix it with my friend, i will tell you if we allready rfix the problem and what we doing to fix it🙏🙏

PXL_20221014_121146161.jpg

View solution in original post

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16 REPLIES 16

‎10-13-2022 08:07 AM

HP Recommended

Hello @you9_ 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Create Windows system <restore point>

 How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A0.5 MBFeb 5, 2021Download

Intel Integrated Sensor Solution Driver

3.1.0.4132 Rev.A0.7 MBFeb 5, 2021Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B17.0 MBDec 20, 2020Download

Intel Serial IO Driver

30.100.2020.7 Rev.B0.8 MBFeb 5, 2021Download

Intel Software Guard Extensions Device (SGX) Driver

2.7.100.2 Rev.A8.5 MBFeb 5, 2021Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A18.4 MBMay 17, 2021Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.383 Rev.A0.6 MBFeb 5, 2021Download

 

(3) Restart Windows

(4) Download and install

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.B577.7 MBFeb 25, 2022Download

HP Display Control

4.8.67.0 Rev.A41.6 MBMay 5, 2022Download

 

( if you don't have nvidia card skip)

NVIDIA Graphics Driver

27.21.14.5730 Rev.B810.0 MBFeb 5, 2021Download

 

(5) Restart Windows

(6) Test again

(7) Please report your results

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‎10-13-2022 08:22 AM

HP Recommended

wow, thanks for replying to my post, I will try your suggestions and will inform the results soon..

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‎10-13-2022 11:11 AM

HP Recommended

I've tried it and it didn't change, but when I entered the bios, I realized that the product name, system family, product number, serial number, system board ct number, and build id columns didn't show anything.. feature byte also only shows bS .TY, is that normal? thank you for helping me..

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‎10-13-2022 12:55 PM

HP Recommended
@you9_ wrote:

I've tried it and it didn't change, but when I entered the bios, I realized that the product name, system family, product number, serial number, system board ct number, and build id columns didn't show anything.. feature byte also only shows bS .TY, is that normal? thank you for helping me..

Hello @you9_ 

This is not normal, because this information is not and cannot be changed during a standard bios update!

 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

 --->>> Perform < ALL> Tests

 

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎10-13-2022 01:01 PM

HP Recommended

allready, i'm doing this way 2 days ago, all the system is passed, can you check this spicture please?PXL_20221013_165147288.jpg

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‎10-13-2022 01:06 PM

HP Recommended

2211

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‎10-13-2022 01:11 PM

HP Recommended

everytime i start to using this laptop the display have a shadow like in picture number 1 and after 5 minutes using with bright image wallpaper it's normal, but averythime i watch a dark video, the shadow will come again

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‎10-13-2022 01:14 PM

HP Recommended

and now i try to fix it but i can't find system board ct number 😫Screenshot 2022-10-14 030626.png

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‎10-13-2022 01:22 PM

HP Recommended

Hello @you9_ 

 

(1) Double check with external monitor connected via vga/hdmi cable. Do you have the same error pattern on external monitor ?

 

- Shutdown notebook (No Sleep / No Hibernate)

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) Please report your results

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