screen warranty

[Ancientwarrior]

Hi, 

I just noticed the screen has some blob like smudges , like finger smudges on the right hand corner of the screen 3 of them and loss of pixels like a feather. They are more visible on a white screen, you normally seem them on a cracked screen on comps. phone, something that's fallen down badly. 

I have 16 days before warranty expires. what do I do. Please assist with info. Am on the road in Europe. I could ship it back and have friend to assist, it was bought in Costco.

Should I also consider the offer to extend warranty on the warranty page, I fear it a 3rd party warranty offer and not HP.

[Dragon-Fur]

@Ancientwarrior 

I have asked to have someone take a look.

We may be on holiday staffing (New Years in the USA) - patience may be required.

I suggest that you open a case with HP.  I am not sure about how you would contact them after submitting the case.  Ordinarily case submission provides the contact options for your region, including a phone number.  If you have your phone and can use it for what might end up being an international call of long duration, then do try to open a case.

Finally, I do not know whether your issue is covered -- standard contract typically covers certain types of hardware failures.   ?

OR

Wait and see whether we can get an agent for you.  Know that "we" are not HP Technical Support.  We do not have any direct means of connecting your request with HP.  Response times are different, too.

Warranty Extension might be possible.  If your warranty is still in effect, consider a Care Pack.  I cannot tell you whether the option is actually available for your computer - we cannot (nor do we want to) access any details for you on the subject.  I have posted the Care Pack information near the end of this message.  In spite of the "case" submission, you could call Care Pack. 

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“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your (home) region and follow the prompts

========================================================

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information) 1-866-724-8600

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1. Always verify phone numbers in the HP website information.
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More…

• HP Out-of-Warranty Support – Purchase Options

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[Riddle_Decipher · Accepted solution]

@Ancientwarrior Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, connect an external monitor to your device, or check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

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