seeing the print of keyboard in the monitor

[sanjana_raj]

Hi:

im seeing the print of keyboard mark  on the display 

[Raj_05]

Hi @sanjana_raj,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are seeing keyboard marks on your laptop display, it's likely that the marks are caused by the keys coming into contact with the screen when the laptop is closed. Here are some steps you can take to address this issue.

• Clean the Screen: Use a soft, lint-free microfiber cloth to gently clean the screen. Dampen the cloth slightly with a mixture of water and a small amount of gentle screen-cleaning solution. Do not spray liquid directly onto the screen.
• Check for Debris: Inspect the keyboard and screen for any loose debris or foreign particles. Make sure there is nothing between the keyboard and the screen when you close the laptop.
• Use a Keyboard Protector: Consider using a keyboard protector or a microfiber cloth when closing the laptop. This can create a barrier between the keys and the screen, preventing direct contact.
• Adjust Hinge Tension: If your laptop has adjustable hinge tension, check the HP instructions on how to adjust it. Some laptops allow you to tighten or loosen the hinge tension to control how tightly the laptop closes.
• Soft Sleeve or Case: When not in use, store your laptop in a soft sleeve or case. This can provide an additional layer of protection and prevent the keys from making direct contact with the screen.
• Update Drivers: Ensure that your graphics drivers and other relevant drivers are up to date. Sometimes, display issues can be related to driver problems.

Remember to handle your laptop with care and avoid putting excessive pressure on the screen when closing it.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support