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- shutdown issue

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04-05-2024 07:29 AM
Hi there,
So I'm having issues with shutdown after I upgraded to Windows 8.1, the laptop go to shutdown after upate the display driver in my hp pavillion g6. if i dint update the driver i cant acces to control my brighness.the same problem happends when im using win 10...
Any solution for this problem?
Thanks.
04-05-2024 12:14 PM
How are you getting driver updates -- does the HP product page provide them for your laptop?
Asking because this is likely to be a driver issue and if you installed from a non-HP OEM Windows image and are using only those drivers, those are the generic MS ones and will not provide full functionality for your hardware.
I am a volunteer and I do not work for, nor represent, HP