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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- simple pass is not working

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01-06-2020 01:12 PM
@armen2000251514
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next step BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
If the issue persists follow the below troubleshooting steps,
Step 1: Uninstall the Fingerprint reader software.
- Click on Ask me Anything box beside the Start button.
- Type Device Manager and open device manager from the search results.
- Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-ENVY-17-Notebook-PC-series/5401174/mod...
Step 4: Install the software and configure your fingerprint.
Click here: https://support.hp.com/us-en/document/c03653209 to know more about Using HP SimplePass with a Fingerprint Reader, PIN or Password (Windows 😎
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee