small crack on screen affecting the touchscreen is there anything I can do to stop it lagging?

[Leah26]

Product name : HP ENVY x360 Convertible 15-cp0xxx

I have noticed a small crack at the bottom of my screen and i'm not 100% sure if that is the reason or not for my touchscreen playing up. Basically it thinks I'm selecting things and pressing the screen (the bubbles are coming up) when I'm not. It's so annoying as my screen keeps moving and glitching when I'm trying to work. Is there anything that can be done to stop this? other than that my laptop works very well and there have not been any recent installments or anything like that which could be causing this to happen.  Please help!

[praveen196 · Accepted solution]

@Leah26 Welcome to HP Community!

I understand that a small crack on the screen affecting the touchscreen.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

 Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Leah26]

Thank you for the advice! I'll give it a try 🙂