spectre 360 screen going black

[giuka]

I just got my notebook and whenever I use the touch visor for more than just a click (scoll or move something) the screen goes black until I click again. The sounds are  not affected however. What can I do??

[A4Apollo]

Hi! @giuka, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand screen on your laptop is going black when you touch the screen.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your PC to assist you better.

Try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

Also, try updating the BIOS and latest drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot no boot issues with your PC.

Let me know if this helps!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[giuka]

When I deactivate the power economy the problem stopped. Thanks for the help!

[A4Apollo · Accepted solution]

Hi! @giuka! You're welcome and thanks for your response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!