split screen

[Jaisal9]

My device is the HP Envy x360 Convertible Laptop. I'm not sure if there was an update but the background changed on its own so maybe there was. However, my issue is that my split screen doesn't work anymore. My screen used to be bright on both sides when I try to split it but now when I do, one side is bright but the other is dimmed and I can't see that side well. The dim side only turns bright when I click on it but then the other goes dark so it's hard to work while splitting the screen. Does anyone know how to fix this issue please let me know and thank you so much!

[Nal_NR]

Hi @Jaisal9,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with your HP Envy laptop with a split screen. 

It sounds like your HP Envy x360 laptop might be experiencing a display issue after a background change or a potential update. Here are steps to troubleshoot the split-screen and brightness disparity:

Check display settings: Go to your display settings and ensure that the split-screen or multitasking feature is enabled. Some updates or changes might reset these settings.

Adjust brightness manually: If one side of the screen appears dim while the other is bright, adjust the brightness settings manually. You can usually do this by pressing the function keys on your keyboard that control brightness or by accessing the display settings in the control panel.

Check for updates: Sometimes, display-related issues can be resolved by installing the latest updates for your laptop's drivers and operating system. Visit the HP website or use Windows Update to check for any pending updates.

Restart your laptop: A simple restart can often resolve display glitches or issues that occur after recent changes or updates.

Inspect for hardware issues: If the problem persists, it might indicate a hardware problem. Try connecting your laptop to an external monitor to see if the same issue occurs there. If it doesn't, the problem might be with the laptop's screen or internal components.

If you suspect the issue is due to recent changes, consider resetting the display settings to their default configurations. This can sometimes resolve unexpected display behaviors.

If none of these steps resolve the split-screen or brightness issue on your HP Envy x360 laptop, reach out to HP support over the phone. 

Hope this helps! Keep me posted for further assistance.
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