sreen picture freezes

[Rugratti]

My screen freezes the picture, and start to overlap all the following images and doesn't show a clear image.over lapting of several open appsnever clear image

[zoey7886]

@Rugratti, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your laptop's screen freezing! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like there might be a display driver issue or some software conflicts causing this. Here’s a few things you can try:

Restart Your Laptop – I know it sounds basic, but a simple restart can help clear up temporary glitches.

Update Display Drivers – Outdated or faulty drivers can cause display issues. Here’s how to update them:

• Right-click the Start button and select Device Manager.
• Expand Display adapters.
• Right-click your graphics driver and select Update driver → Search automatically for drivers.

Adjust Display Settings – Sometimes incorrect resolution or refresh rate settings can cause overlap issues:

• Right-click on the desktop and select Display settings.
• Make sure the resolution is set to the recommended value.
• Try changing the refresh rate under Advanced display settings.

Check for Windows Updates – Missing updates can lead to compatibility issues:

• Go to Settings → Update & Security → Check for updates.

Run HP Support Assistant – This tool can automatically detect and fix common display issues:

• Open HP Support Assistant from the Start menu.
• Go to My devices → Troubleshooting and fixes → Display and sound issues.

If the issue persists after trying these steps, let me know — we can dig deeper and figure out the next steps together.

Looking forward to hearing back from you!  

Take care, and have an amazing day!  

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Regards,