03-24-2020 12:11 PM
Everytime I tried to log into my laptop, a black screen would appear. So I tried to do the BIOS update and it has progressed to 73% and it still says ‘writing new BIOS image’ but will not change. It has been frozen for the past hour and the computer will not turn off. Any suggestions?
Thanks, Chelsea x
03-26-2020 05:57 PM
@ChelsR Oh! that may need a BIOS recovery, a possible interruption, not deliberate, however, a power failure or a slight disconnection from the internet while downloading the BIOS update, could cause such issues, nevertheless, we have a few steps that should help resolve the issue, once and for all:
Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time.
On some notebook models, it might be necessary to press and hold the Windows logo key and the V key.
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
(By the end of this article all the issues should be resolved)
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