streaming to chromecast

[Kapalua]

I have a problem in that using a brand new HP laptop streaming to my Sharp HDTV won’t have audio. Movie or YouTube picture is great but no audio.   Previous laptop a Dell had no problem with audio using same chromecast device and same tv.  Anyone have an answer for this situation?

[A4Apollo · Accepted solution]

Hi! @Kapalua, Welcome to HP forums.

I understand you are unable to get audio when you connect your PC to a chromecast device.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned you are unable to get audio when you connect your PC to a chromecast device.

Try the steps recommended below.

Check TV Volume Control

Make sure the volume on your TV is not at its lowest setting or muted.

Restart Chromecast

Tap the Chromecast icon in the upper right-hand corner and select Disconnect.
Unplug the USB power cable and reconnect it to restart the Chromecast device.
Force close and restart The CW or CW Seed app.
Choose the video you want to watch and tap the Chromecast icon in the upper right-hand corner and select the device you want to cast to.

Change the HDMI Slot of the chromecast
Reboot the chromecast via the google chrome app ( Google Home)
Restore factory settings via the Google Home app or thanks, the physical button on the back.
Double check the setting of the streaming your using.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kapalua]

Thanks for the information, but laptop still not casting audio along with video images.

[Kapalua]

I discovered the problem with the audio from Chromecast.   I tried the HDMI slot normally used by my DVD player and it the Chomecast sends audio and video just fine.  Apparently the regular HDMI slot is not working correctily.

[A4Apollo]

Hi @Kapalua! Thanks for your quick response and time.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kapalua]

Sorry but I don't see an "accept the solution" anywhere on posts.