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Featured blog article:

‎09-28-2026 02:54 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (B1PV7AV)
Operating System: Microsoft Windows 11

My system crashed again and I need to order/purchase new hp recovery media  please instruct me to where i can do this....In Nov. 2025   it was under warranty,,,case no.5151155021.  thank you Pam Phipps

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1 REPLY 1

‎09-30-2026 07:34 AM

HP Recommended

Hi @pjp816 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Follow these steps to order official HP system recovery media for your computer:

  1. Go to the HP Support & Drivers site.
  2. Select Drivers & Downloads.
  3. Enter your computer’s product model number or product name in the search box, then click Go.
  4. In the results list, click your exact product name.
  5. Choose the operating system that was originally installed on your computer.
  6. In the list of downloads, look for a section that starts with Order Recovery Media.
  7. Click Order Recovery Media, then click More details.
  8. On the Order software and driver media screen, fill in the required information and follow the on‑screen instructions to complete the order.

HP maintains recovery media for several years after product release, but can only provide it for a limited time due to software licensing restrictions.

 

Free Alternative: HP Cloud Recovery Tool

 

Instead of ordering physical disks or USBs, you can create your own USB recovery media for free:


Click on the link below for clear instructions:

Using the HP Cloud Recovery Tool in Windows

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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