the built in camera does not work at all - HP truevision HD

[CODM3]

I have an HP Pavilion dv7 Notebook PC and cannot find any drivers or information at all for the built in camera.  Before I try to install the most current driver, do I need to take other steps beforehand?
BIOS Version/Date Hewlett-Packard F.12, 10/26/2011
SMBIOS Version 2.7

[Echo_Lake]

@CODM3

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

1. In Windows, search for and open Device Manager.

2. Double-click Imaging Devices to expand the list of webcam drivers.

3. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

4. Restart your computer, and open your webcam software to see if the problem is resolved.

   If the problem persists, use HP PCs - Using Microsoft System Restore (Windows 10, 😎 to go back to a time when the webcam was working properly.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.