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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎05-04-2020 12:49 AM

HP Recommended
Product: ?
Operating System: Microsoft Windows 10 (64-bit)

my keyboard wont work right 2000 notebook pc, it wont do double letters, it wont backspace, and when i push enter it takes forever to respond. whats wrong with it? if anyone can help! ill pull the keyboard out if i have to

 

1 REPLY 1

‎05-11-2020 02:16 PM

HP Recommended

@Notcompsavi Welcome to HP Community!

 

I understand that the keyboard is not working.

 

Please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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