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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- the mousepad on my HP Envy EVO laptop is over sensitive

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06-26-2023 01:40 AM
The mousepad is so sensitive just moving it around the screen causes it to open any links it goes over. I have changed the sensitivity to the lowest setting but it is still ridiculously sensitive. I spend all my time trying to get back to the task I was trying to accomplish. I really need this fixed otherwise I am going to spend the next unknown number of years totally hating this laptop. It opens and closes things at random. Any help appreciated.
06-28-2023 11:13 AM
Hi @Sebgrb,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
I hope this helps.
Take care and have a nice day.
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