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Message 1 of 2
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Flag Post

the pen doesn't work

HP Recommended
hp envy x360 convertible 2-in-1
Microsoft Windows 10 (64-bit)

Hi all,


I just bought the laptop ( hp envy x360 convertible 2-in-1 ) few days ago, and started working with the pen.
few days later while i'm writing it stopped working , I tried to turn off my laptop, charging the pen ( I also tried to chang the charging caple) but it still doesn't work!

the screen is totally working fine its just the pen that doesn't work
what to do ?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Leen00

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Go to the HP Software & Driver Downloads page.

  2. Type your model number in the Enter your HP product name, product number or serial number box, for example, HP Spectre 15-bl000 x360 Convertible PC, and then click Find.

    If a list of model numbers displays, select your model number from the list.

    The Software and driver results page for your model displays.

  3. Make sure the Detected operating system is correct. If necessary, click Change, select your operating system and version, and then click Change.

  4. Click Firmware.

  5. If a firmware update is available for the touch screen, click Download next to the update.

  6. Follow the on-screen instructions to install the firmware update.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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