there's a slight problem with the display when i shut down its black screen contains some spots

[Rajath_puser]

Subject: Screen Issue — No Accidental Damage, Request Warranty Repair

Hello,
I have an active warranty on my HP device. Recently, I noticed spots appearing on the screen, but I have not dropped or spilled anything on the device. The issue seems to be a screen defect or malfunction.

Could you please help me confirm if this issue is covered under my warranty? I would like to request a repair or replacement under the standard warranty since this is not accidental damage.
Thank you for your assistance.

Best regards,
Rajat Singh

[VikramTheGreat]

Hi @Rajath_puser 

Welcome to the HP support community.

Thank you for reaching out regarding the screen issue on your HP Victus 15.6-inch Gaming Laptop (15-fb0000 series). We understand that you've noticed spots appearing on the screen without any accidental damage, and you're seeking assistance under your active warranty. Please do share the image of the screen.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Rajath_puser]

I reported the issue to HP, but they denied service under the standard warranty, stating that such screen defects are not covered. They are saying its an external damage without examining my laptop . They just saw some pictures and videos provided by me and came to this conclusion that its an external damage not covered under warranty. They quoted ₹14,000 for screen replacement. This situation is extremely unfair and misleading.

[Rajath_puser]