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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎06-13-2023 07:45 AM

HP Recommended
Product: HP EliteBook 830 G6 Notebook PC IDS Base Model

Eventlog:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

  <EventID>411</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2023-06-12T18:05:32.2768153Z" />

  <EventRecordID>624</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="304" />

  <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

  <Computer>HP2</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="DeviceInstanceId">HID\SYNA308F&Col01\5&3af69a0e&0&0000</Data>

  <Data Name="DriverName">oem39.inf</Data>

  <Data Name="ClassGuid">{4d36e96f-e325-11ce-bfc1-08002be10318}</Data>

  <Data Name="ServiceName">mouhid</Data>

  <Data Name="LowerFilters" />

  <Data Name="UpperFilters">SynTP</Data>

  <Data Name="Problem">0x0</Data>

  <Data Name="Status">0xc00000e5</Data>

  </EventData>

  </Event>

Category:
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