touch keyboard won't work in tablet mode and disables the entire taskbar

[pisbouts]

When in tablet mode, touch keyboard will occassionally stop working. A thin horizontal grey line appears near the midpoint of the screen, and everything below it is disabled. Cannot use computer until I return to PC mode. This has occurred now every time I go to tablet mode after about 10 minutes. See similar closed issue here: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Re-Spectre-x360-When-in-tablet-mode-k...

In above post, resolution was restricted to direct message so do not have instructions to resolve this issue

[The_Fossette]

@pisbouts,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

When was the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the below steps and check if it helps.

1. Open Settings App and go to System > Display.
2. Find Orientation and choose Portrait from the menu.
   
3. Your device should automatically switch to portrait mode.

Solution 2 – Disconnect your keyboard

If Rotation Lock is grayed out, you might want to try disconnecting your keyboard. Check if this resolves the issue.

Solution 3 – Switch to Tablet Mode

If your device doesn’t switch automatically to Tablet Mode, you can do the following to access Tablet Mode manually:

1. Click the Action Center button in the Taskbar.
   
2. When Action Center opens, click the Tablet Mode.
   

You can also enter Tablet Mode using the Settings app:

1. Open Settings > System > Tablet Mode.
2. Make sure that Make Windows more touch-friendly when using your device as a tablet is turned On.
   
3. If you want, you can also change how your device will work when you automatically switch Tablet Mode on or off.

Solution 4 – Change Last Orientation registry value

If you have problems with Rotation Lock and if the rotation isn’t working on your device, you might have to change some registry values. To do that, follow these steps:

1. Press Windows Key + R and type regedit. Press Enter or click OK.
   
2. When Registry Editor opens, you need to navigate to the following key in the left pane:
   • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionAutoRotation
3. In the right pane, find LastOrientation and double-click it.
   
4. In Value data box enter 0 and click OK to save changes.
   
5. If you see SensorPresent DWORD available, double-click it and make sure that its value is set to 1.

Solution 5 – Uninstall / Update your display drivers

Sometimes, problems with Rotation Lock can be caused by your display drivers, so you might need to update them or uninstall them. To uninstall your drivers, do the following:

1. Press Windows Key + X and choose Device Manager from the list.
   
2. When Device Manager opens, navigate to Display adapters section and locate your driver.
3. Right-click the driver and choose Uninstall.
   
4. After you have uninstalled the driver, restart your device.

If the problem still persists, you might have to update your display adapters. To do that, follow these steps:

1. Open Device Manager and locate your display adapter driver.
2. Right-click it and choose Update Driver Software.
   
3. Choose one of the options and follow the instructions.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[pisbouts]

Hi there,

No, I haven't done any updates outside of those automatically downloaded by Microsoft or HP. I believe it last worked as expected a bit over  2 months ago.

The recommended actions seem geared towards display orientation, which isn't my issue. Also I have an HP Spectre 360 so I don't have an external keyboard. 

[The_Fossette]

@pisbouts,

It is great to have you back and your patience is greatly appreciated.

I recommend you follow the steps in the below artilce and perform a system restore on the computer back to the date when the computer was working fine.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!