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Message 1 of 2
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Flag Post

touch pad freezing after about 5 mins, cursor/pointer dissappears but works fine with a mouse

HP Recommended
Example: Pavilion 15R laptop
Microsoft Windows 10 (64-bit)

I have updated the driver, followed all the trouble shooting steps,tried all the window tips and solutions but nothing works.

I only took delivery of laptop on 27/07/2020, so its just 8 weeks old and currys want to send it for repair for a month  !!!!!!!

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@liverbird1962 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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