touch pad mouse not working

[Abhishek1978]

touch pad mouse not working but some time it start working 

[Sneha_01]

Hi @Abhishek1978,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchpad is intermittently working, there could be several reasons behind this issue. Here are some troubleshooting steps you can try to resolve the problem:

Restart Your Computer: Sometimes, a simple restart can fix hardware issues as it resets the drivers and software interactions with the hardware.

Check for Hardware Issues:

• Clean the Touchpad: Dirt, dust, and moisture can interfere with the touchpad's functionality. Clean the touchpad gently with a slightly damp cloth.
• External Devices: Disconnect external devices to see if they are causing a conflict, especially USB mice or other pointing devices.

Update or Reinstall Drivers:

• Update Touchpad Driver: Go to Hp  website, find the support section, and download the latest touchpad drivers for your model.
• Reinstall the Driver: Go to Device Manager (you can search for it in the Windows Start menu), find the touchpad (listed under Mice and other pointing devices), right-click, and choose 'Uninstall device'. Restart your computer and Windows should automatically reinstall the driver.

Check Touchpad Settings:

• Enable Touchpad: Ensure the touchpad is enabled in your system settings. You can find touchpad settings in the Control Panel under "Mouse" or directly in the Settings app under "Devices" > "Touchpad".
• Sensitivity Settings: Adjust the sensitivity settings of the touchpad.

Hardware Diagnostics:

• Run any hardware diagnostics that HP  provides to check if there is a physical issue with the touchpad.

Look for Software Conflicts:

• If the touchpad stops working only when certain applications are open, it might be a software conflict. Try to identify if the issue correlates with specific software and look for updates or alternatives.

Check for Windows Updates:

• Ensure your system is up-to-date as updates can include fixes for driver compatibility issues.

Consider External Factors:

• Check if the touchpad issue happens only when the laptop is placed on certain surfaces or in specific environments which might affect its functionality.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support