touch pad not working after updating to windows 11

[doctorsw]

my touch pad does not work after updating to Windows 11 , windows say that there is no driver form HP to your laptop touch pad

[ub6424]

Hello @doctorsw 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the touchpad ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

(3) Please report your results

[doctorsw2]

[ub6424 · Accepted solution]

Hello @doctorsw2 

Thanks for reporting.

You are on an uncertain path with Windows 11 ...

Recommendation and solution

You should downgrade to Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no drivers available.

(1) Make backup copies of the most important personal files and data to external <USB hard drive>.

(2) Downgrade

Please read and follow the guide carefully !

Downgrade from Windows 11 to Windows 10

See Section <How to downgrade Windows 11 to Windows 10 after 10 days>

(3) Please report your results