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Message 1 of 2
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touch screen has visible grid

HP Recommended
HP envy - 5cg9457p9m
Microsoft Windows 10 (64-bit)

my touch screen has visible grid

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Message 2 of 2
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@Caes1


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check in BOS if you see those grid lines

 

Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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