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AbdelrahmanAtef
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Message 1 of 2
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touch screen not responding

HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

hello,

my touchscreen is not responding. I have tried everything to download  HID- Compliant Touch Screen driver but it did not exist. I had never faced any touch issues since I got my laptop. however, when I do the touch test the touch works well but when I open the windows normally the touch screen does not respond to my orders. I hope someone will help me to solve this.

 

PRODUCT NAME: HP Spectre x360 Convertible 13-ae0xx

PRODUCT NUMBER: 2LU96UA#ABA

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AbdelrahmanAtef

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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