touch screen not working

[idewill]

Hello,

I just bought my new HP Envy 13-ay1000 x360 Convertible laptop but got issues with the touchscreen.

It often stops working, and also my HP Tilt pen isn't working anymore.

When it isn't working anymore I have to reboot the pc, boot into HP diagnostics and start the Touch screen component test.

The test is successfull and then I start Windows and the touchscreen (and HP tilt pen) is working again.

But when I shutdown the laptop and start the other day it stops working again.

Windows is fully updates, all drivers are up to date and I already reset Windows.

Please help!

[charli3445]

hello

please Enable and reinstall the touch screen driver in Device Manager

Your touch screen might not respond because it is not enabled or needs to be reinstalled. Use Device Manager to enable and reinstall the touch screen driver.

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices list.

3. Right-click the HID-compliant touch screen device, and then click Enable, and update the driver via microsoft

4. if doesen help uninstall the HID-compliant  driver and restart pc

hope it help

[idewill]

Hi,

it eventually worked after uninstalling the HID-compliant touch screen driver.

But a few shutdowns and reboots later is stopped working again.

So I had to boot into HP diagnostics and start the Touch screen component test.

[yeolhan11]

hi, i have the same  HP ENVY 13-Ay1000 X360 Convertible PC, what is killing me is the fact that the Pen and Touch sectiin shows NO PEN AND TOUCH INPUT IS AVAILABLE FOR THIS DISPLAY. it just doesn't make sense.