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‎04-22-2023 12:48 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M7AV)
Operating System: Microsoft Windows 11

my problem started with touch screen issue. display was replaced after that blue screen error has come.It was formated and install windows 10 and then windows as earlier. Now key board and touch pad and touch screen all are not working.

 

Requested to resolve my issue immediatelyt

Category:
1 person had the same question
1 REPLY 1

‎04-24-2023 09:03 PM - edited ‎04-24-2023 09:05 PM

HP Recommended

Hi @Narasimha12,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow the documents mentioned below and see how it goes. 

 

Click here for Troubleshooting screen issues (Windows 11, 10)

Click here to Troubleshoot the touchpad issues

Click here to Troubleshoot the keyboard issues.

 

Update Bios by selecting the current os installed Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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