touch screen not working

[gk20201]

HP ENVY x360 Convertible 13laptop touch screen not working , and i reinstalled os olso but not working touch screen

[A_Gayathri]

Hi @gk20201,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the touchscreen on your HP ENVY x360 Convertible 13 laptop is not working after reinstalling the operating system (Microsoft Windows 11), there are several steps you can take to troubleshoot and potentially resolve the issue. Here's a step-by-step guide:

Check Device Manager:

• Right-click on the Start menu and select "Device Manager."
• Look for the "Human Interface Devices" section and expand it.
• Find the touchscreen device (it might be listed as HID-compliant touch screen).
• Right-click on the touchscreen device and select "Enable" if it's disabled. If it's already enabled, try disabling and re-enabling it.

Update Touchscreen Drivers:

• In Device Manager, right-click on the touchscreen device and select "Update driver."
• Choose "Search automatically for updated driver software" and let Windows search for the latest drivers.
• If Windows doesn't find any updates, you may want to visit the HP website to download and install the latest touchscreen drivers for your specific model.

BIOS/UEFI Update:

• Check if there's a BIOS/UEFI update available for your laptop on the HP support website. Sometimes, firmware updates can resolve hardware-related issues.

Calibrate Touchscreen:

• Open the "Settings" app (Windows key + I).
• Go to "Devices" and then "Touch."
• Select "Setup" under "Configure your device" and follow the on-screen instructions to calibrate your touchscreen.

Check for Windows Updates:

• Make sure your operating system is up to date by installing the latest Windows updates. Sometimes, Microsoft releases updates that include fixes for hardware-related issues.

Run Hardware Troubleshooter:

• Open the "Settings" app.
• Go to "Update & Security" and then "Troubleshoot."
• Run the "Hardware and Devices" troubleshooter.

Check for Physical Damage:

• Inspect the touchscreen for any physical damage, cracks, or defects.
• Ensure there are no obstructions on the screen that might interfere with touch functionality.

I hope this helps. 

Take care and have a good day.-

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