touch screen not working

[envy3023]

My touch screen and Touch pad .. not working 

[Sneha_01]

HI @envy3023,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touch screen and touchpad aren't working, here are some steps to help troubleshoot the issue:

Troubleshooting Steps

Restart Your Device:

• A simple restart can often resolve many issues. Make sure to fully shut down your device and then power it back on.

Check for Physical Switches:

• Some laptops have a physical switch or function key (like F1, F2, etc.) that disables the touchpad. Look for an icon that resembles a touchpad or touchscreen and make sure it's enabled.

Update Drivers:

• Go to Device Manager:
  • Right-click the Start button and select Device Manager.
  • Expand Mice and other pointing devices and Human Interface Devices.
  • Right-click on your touchpad and touch screen entries, then select Update driver.
• You can also check the manufacturer’s website for the latest drivers.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad and ensure the touchpad is enabled.

Run the Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Look for hardware troubleshooter options.

Check Windows Updates:

• Make sure your Windows is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

Reset Touch Screen Calibration:

• Open the Control Panel and search for Tablet PC Settings. Under the Display tab, click on Calibrate and follow the prompts.

Safe Mode:

• Boot your device into Safe Mode to see if the touch screen and touchpad work there. If they do, a third-party application or setting may be causing the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support