touch screen stopped working HP 17

[andkov71]

Touch screen stopped working  H P 17.

[Hawks_Eye]

Hi @andkov71 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for flagging this—when the touchscreen on your HP 17 laptop suddenly stops working in Windows 11, it’s often due to a disabled device, driver conflict, or power management setting. 

Let’s walk through a structured recovery plan to help restore touch functionality.

 

Step-by-Step Fix for Touchscreen Not Working on HP 17 (Windows 11)

 

1. Confirm Touchscreen Is Enabled in Device Manager

Sometimes Windows disables the touchscreen after an update or power event.

• Press Windows + X and select Device Manager
• Expand Human Interface Devices
• Look for HID-compliant touch screen
  • If it’s listed, right-click and choose Enable device
  • If already enabled, try Disable, then Enable again
• Restart your laptop and test touch input

If the device is missing entirely, continue to step 2.

 

2. Scan for Hardware Changes

This forces Windows to detect missing touchscreen hardware.

• In Device Manager, click Action > Scan for hardware changes
• If the touchscreen reappears, enable it as above
• If not, proceed to reinstall drivers

 

3. Reinstall Touchscreen Drivers

Corrupted or outdated drivers can cause the touchscreen to stop responding.

• Go to the HP 17 Driver Page
• Download and install the latest:
  • Intel chipset drivers
  • Graphics drivers
  • Touchscreen or Input drivers (if listed)
• Restart your system

 

4. Run Windows Troubleshooter

This can detect and fix hidden device issues.

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run the Hardware and Devices troubleshooter
• Follow prompts and apply any suggested fixes

 

5. Adjust Power Management Settings

Windows may disable the touchscreen to save power.

• In Device Manager, right-click HID-compliant touch screen
• Go to Properties > Power Management
• Uncheck Allow the computer to turn off this device to save power

 

6. Check BIOS Settings

Some HP models allow disabling the touchscreen at the firmware level.

• Restart your laptop and press Esc or F10 repeatedly to enter BIOS
• Navigate to Advanced > Built-in Device Options
• Ensure Touchscreen is Enabled
• Save and exit BIOS

If none of these steps restore functionality, the issue may be hardware-related (e.g., digitizer failure or loose cable). I can help guide you through diagnostics or escalation if needed. 

Let’s get your HP 17 back to full touch responsiveness.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye