touchpad and mouse do not work properly

[LT22]

I have a  HP Chromebook - 14-ca030nr. The touchpad will randomly stop working or become very choppy which means I can't use it. This also happens when I plug in a mouse. Sometimes the mouse cursor freezes completely. The only thing that I have found that fixes it, is closing the screen for a moment and restarting it up again. This is more than annoying and makes the Chromebook impossible to use at times. Please help!

[praveen196]

@LT22 Welcome to HP Community!

I understand that the touchpad and do not work properly.

Change how your touchpad works

You can tap your touchpad to click, or change the direction you scroll. Here's how:

1. At the bottom right, select the time.
2. Select Settings .
3. In the "Device" section, select Touchpad (or Touchpad and mouse).
4. Change how your touchpad works:
   • Turn tap-to-click on or off.
   • Turn on tap dragging.
   • Turn touchpad acceleration on or off.
   • Swap your primary mouse button, if you use a mouse.
   • Adjust how quickly your pointer moves: Move the sliders next to "Touchpad speed" or "Mouse speed."
   • Choose type of scrolling: Turn off Reverse (swipe up to move the page up). Turn on Reverse (swipe up to move the page down).

If your touchpad stops working, try these steps:

• Make sure there is no dust or dirt on the touchpad.
• Press the Esc key several times.
• Drumroll your fingers on the touchpad for ten seconds.
• Turn your Chromebook off, then back on again.
• Perform a hard reset.
• If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.

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