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‎07-27-2016 04:15 PM

HP Recommended
Product: hp 1000 B8T40LA
Operating System: Microsoft Windows 8 (64-bit)

Hi,

 

Only the scroll feature on the touchpad on my HP 1000 notebook does not work, when I try to open the Synaptics Touchpad V7.5 it says "can not connect to the synaptics controller pointing device". Any help?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2016 04:36 PM

HP Recommended

Hi,

 

Try the following.

 

First, download the Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62715.exe

 

Next, open windows Control Panel, open Programs and Features, right click the Synaptics entry and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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3 REPLIES 3

‎07-27-2016 04:36 PM

HP Recommended

Hi,

 

Try the following.

 

First, download the Synaptics driver installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62715.exe

 

Next, open windows Control Panel, open Programs and Features, right click the Synaptics entry and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-27-2016 05:15 PM

HP Recommended

Thanks! that helped.

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‎07-27-2016 11:08 PM

HP Recommended

Hi,

 

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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