touchpad does not work even after updated driver are put in

[ccarolll]

 Hi I would like to see if it was possible to install the latest driver for my touchpad.

[Alden4]

Hi @ccarolll, 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Sure, I can guide you through the process of updating the touchpad driver on your HP laptop. Here are the general steps.

• Identify Your Laptop Model: Visit the HP website and find the support section. Enter your laptop's model number or let the website automatically detect your laptop model.
• Locate the Touchpad Driver: Once you've identified your laptop model, find the drivers and downloads section. Look for the touchpad driver specifically. It might be listed under "Input Devices" or something similar.
• Download the Latest Driver: If there's an updated driver available, download it to your computer. Make sure to download the driver that is compatible with your operating system (e.g., Windows 10, Windows 11).
• Install the Driver: After downloading the driver, locate the downloaded file and run it. Follow the on-screen instructions to install the driver.
• Restart Your Laptop: After the installation is complete, restart your laptop to apply the changes.
• Check the Touchpad: Once your laptop has restarted, check if the touchpad is working. If it's still not working, there might be other issues that need troubleshooting.

If the touchpad still doesn't work after updating the driver, try the following troubleshooting steps:

• Check Touchpad Settings: Make sure the touchpad is enabled in your laptop's settings. Sometimes, it can accidentally get disabled.
• Check for Physical Damage: Inspect the touchpad for any physical damage. Sometimes, a damaged touchpad might not work properly even with updated drivers.
• Update Windows: Ensure that your Windows operating system is up to date. Sometimes, Windows updates can include fixes for hardware issues.
• Try External Mouse: If possible, connect an external mouse to your laptop and see if it works. This can help determine if the issue is with the touchpad itself or with the laptop's hardware or software.

By following these steps, you should be able to update the touchpad driver on your HP laptop and troubleshoot any issues with the touchpad not working.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support