• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
envy ae 126 tx
Microsoft Windows 10 (64-bit)

hai whenever i use the latest driver for my touchpad, my touchpad will always auto left and right click make problem especially when i playing a video. how to fix this problem? is there the latest than this one? Synaptics SMBus TouchPad Driver version 19.3.31.31.

if i uninstall the driver the problem will only decrease to left click only.

i even already changing the touchpad 1 times.

 

please give me the latest driver for the touchopad or any other way to solve this problem

1 REPLY 1
HP Recommended

Hi@GGWP, Welcome to the HP Support Community!

 

I understand that you are facing issues with the touchpad wherein the cursor freezes.

 

This issue could occur if the BIOS or Touchpad drivers are not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Using the TouchPad or ClickPad (Windows 10)

You may also follow the steps in the link to check if the issue is with the mouse or keyboard: Notebook Keyboard Troubleshooting (Windows 10, 

 

If the issue persists, then you may restore the system to a previous point by checking the link: Using Microsoft System Restore (Windows 10, 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.